TERMS & CONDITIONS
TO PURCHASE GOODS FROM OUR WEBSITE, YOU MUST BE OVER THE AGE OF 18. PLEASE BE AWARE THAT WE WILL CONFIRM YOUR AGE BEFORE COMPLETING YOUR ORDER.
Please read these terms thoroughly before submitting your order to us. These terms explain who we are, how we will provide you with products, how you and we may change or terminate the contract, what to do if there is a problem, and other important information. If you believe there is an error in these terms, please contact us to discuss.
1. Information about Us
Who we are: We are Jenson E-Cig, a company registered in England and Wales. Our company registration number is 07839180. and our registered office is at Studio 6, 6 Hornsey Street, London, N7 8GR. Our registered VAT number is GB 138 0046 38.
How to Contact Us: You can reach us by phone at 0208 619 1066 or by email at [email protected]. Jenson E-Cig Ltd, PO Box 340, Wallington, SM6 6BT.
How we can contact you: If we need to contact you, we will do so by phone or by writing to the email or postal address you provided in your order.
Our business office hours are 9am – 5.30pm Monday to Friday, excluding bank holidays.
2. Our contract with you
2.1 How your order will be accepted by us. A contract between you and us will be formed after we contact you to accept your order. At that point, we will have accepted your order.
2.2 If we are unable to fulfil your request. We will email you to let you know if we can’t accept your order and won’t charge you for the item. This could be as a result of the product being out of stock or because we found an error in the product’s price or description.
2.3 Order number. When we accept your order, we’ll give it an order number and let you know what it means. Whenever you contact us regarding your order, it would be helpful if you could include the order number.
2.4 We are unable to sell some products to customers who reside in specific countries. We cannot sell specific electronic cigarette goods to customers residing in the following countries due to local laws, notably the EU’s Tobacco Products Directive (2014/40/EU).
2.5 Only adults above the age of 18 are permitted to purchase our products. We are not permitted by law to sell e-cigarettes or associated items to anybody under the age of 18.
2.6 Identification confirmation. We do electronic verification on our clients in order to uphold our legal requirements to refrain from selling to those under the age of 18 and to reduce the possibility of fraud on your account. To maintain the security of your account, we do this procedure when you open an account and may repeat it if your personal information changes (such as your delivery address or email).
3. Our Products
3.1 Products may differ slightly from their images. The product images on our website are only for illustration purposes. Although we have made every effort to accurately display the colours, we cannot guarantee that the colours displayed by a device accurately reflect the colour of the products. Your product may differ slightly from the images shown.
3.2 Product packaging is subject to change. The product packaging may differ from the images on our website. You are not permitted to return the product because the packaging does not match the image displayed on our website.
3.3 Product safety. There are some risks associated with using e-cigarettes, so we strongly advise you to read the instructions for your product before using it.
4. Ordering
4.1. Goods and services are only available to individuals whom we deem eligible in our sole discretion. The eligibility criteria include, but are not limited to, those whose applications we accept and those who are UK residents. Minimum term contracts are only available to individuals 18 years of age or older, and by ordering or otherwise purchasing such services, you confirm that you are 18 years of age or older. When making any purchase of an age restricted item on www.jensonecig.com shall verify your age using AgeChecked age verification services
4.2. You must provide us with your name, phone number, address, payment information, and any other information we request.
4.3 Payment for goods is made via Cardsave. You are not required to hold a Cardsave account to use this service. You will be able to pay with a credit/debit card only.
4.4 We reserve the right, at our sole discretion, to limit, restrict, or reject any order you place prior to the contract’s completion. You also acknowledge that we have the right to cancel any order before it is dispatched if we have reason to believe that an error has occurred. If this occurs, we will make every effort to contact you.
5. Pricing
5.1 Before approving your order, we will let you know the price of the goods or services, prices include VAT at the current rates (20%).
5.2. Without limiting any other rights or remedies we may have, if you fail to make any payment by the due date, we reserve the right to cancel your goods.
6. Delivery & Returns
6.1 Purchasing products online are covered by the Consumer Contract Regulations 2013.
6.2 Orders may be cancelled at any time within fourteen working days from the day of delivery. Should you exercise this right you must take reasonable care of the goods during this period.
6.3 To cancel an order:
6.3.1 Send an email to [email protected] advising you wish to cancel the order, including order number, name and address, or calling us on 0208 619 1066.
6.3.2 Securely package up your returning products to minimise any potential damage that may occur during the return. Ensure devices/batteries are turned off and disconnected.
6.3.3 Arrange for the return of the items using the appropriate delivery service. The costs incurred in the return will not be reimbursed unless the items were faulty or damaged upon receipt. We recommend using a signed for service for any return. Post goods to Jenson E-Cig Ltd, PO Box 340, Wallington, Surrey, SM6 6BT
6.3.4 Once the items are received back we will process your refund within 14 days, for the items and original postage providing the items are received back in an unused condition and in their original packaging.
7. Your Rights
7.1 Purchasing products online are covered by the Consumer Contract Regulations 2013.
7.2 Orders may be cancelled at any time within fourteen working days from the day of delivery. Should you exercise this right you must take reasonable care of the goods during this period.
7.3 To cancel an order:
7.3.1 Send an email to [email protected] advising you wish to cancel the order, including order number, name and address, or calling us on 0208 619 1066.
6.3.2 Securely package up your returning products to minimise any potential damage that may occur during the return. Ensure devices/batteries are turned off and disconnected.
7.3.3 Arrange for the return of the items using the appropriate delivery service. The costs incurred in the return will not be reimbursed unless the items were faulty or damaged upon receipt. We recommend using a signed for service for any return. Post goods to Jenson E-Cig Ltd, PO Box 340, Wallington, Surrey, SM6 6BT
7.3.4 Once the items are received back, we will process your refund within 14 days, for the items and original postage providing the items are received back in an unused condition and in their original packaging.
8. Limitation of Liability
8.1 Your use of our service will not be uninterrupted, timely, secure, or error-free, and we do not promise, represent, or warrant that it will be.
8.2 We do not guarantee the accuracy or dependability of any outcomes that may be attained using the service.
8.3 No matter the circumstance, Jenson E-Cig, our officers, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any other similar damages.
9. Intellectual Property
9.1 The website’s content, images, designs, illustrations, audio and video, artwork and other intellectual property are all owned by
9.2 The website’s content, images, designs, illustrations, audio and video, artwork, and other intellectual property are all owned by Jenson E-Cig and are protected by copyright and other intellectual property laws and legislation in the United States and abroad. You may not attempt to duplicate, edit, create derivative works from, publish, distribute, or otherwise utilise any Material without Jenson E-prior Cig’s written approval.
10. Indemnity
10.1 By using this website or its content in violation of the agreement, including but not limited to any breach of the representations and warranties set forth above, you agree to hold us, our affiliated companies, and each of their members, officers, and employees, harmless from any loss, liability, expense, claim, or demand.
11. Governing Law
11.1 English law shall govern these terms and conditions and be followed in their interpretation.
11.2 The courts in England shall have sole jurisdiction over any disputes arising out of or connected to these terms and conditions.
Your Information will never be shared with any third party.